FAQ

How do I receive a referral to stay at Ronald McDonald House BC  and Yukon (RMH BC)? 

All stays at RMH require a referral from a hospital Social Worker who will submit a request form.

For questions regarding admission requirements please call the House at 604.736.2957.

What happens when I arrive at the house?

You’ll be greeted by a team member at our front desk. From there, one of our Family Services team will check you in and provide a tour of the house. When you book your stay, we will be in touch to arrange a check-in time that works for you.

What do I need to bring to RMH BC?

Please bring food, clothing and toiletries. Bedding, sheets, pillows,  blankets and towels are provided. Our shared kitchens are equipped  with cooking equipment and some shared goods. Specific equipment  such as cribs, cots or strollers are available to use during your stay.  When booking your stay, please let us know any specific equipment  you’ll need.

How much does it cost to stay at RMH BC?

Families are charged a nominal fee of $12 per night. No family is  ever turned away due to inability to pay. There are several funding options available. Call us for further details.

Who can stay at RMH BC? 

Parents or legal guardians of a child under the age of 19  receiving medical care for a serious illness at BC Children’s  Hospital, BC Women’s Hospital, Sunnyhill Health Centre, or  another local medical facility.

• Must live a minimum distance of 50 km outside of Greater  Vancouver
• Siblings and family members are welcome to accompany the  parents or guardians of the ill child and can stay in the one  bedroom allotted per family.
• Supervision of all children under the age of 19 years is required  at all times.
• Important Note: Anyone suffering from, or who has recently been  exposed to, a communicable illness, including a cold or the flu,  cannot be admitted. This is in order to minimize the risk to children  with weakened immune systems who are staying in the House.

Is there parking available on-site? 

There is limited parking available for guest families. Stalls are  assigned on a first-come first-served basis. Ronald McDonald House  BC and Yukon is on the grounds of BC Children’s Hospital, a  5-minute walk away. Public transit is available on Cambie Street (2  blocks away). There is also free street parking and paid parking on the  hospital lot.

How long in advance do I need to book my stay?

You can book up to 4 weeks in advance.

Is the House wheelchair accessible?

Yes. The whole house is wheelchair accessible. A few suites also  have roll-in showers, hospital beds and lifts if needed.