FAQ
How do I receive a referral to stay at Ronald McDonald House BC and Yukon (RMH BC)?
All stays at RMH require a referral from a hospital Social Worker who will submit a request form.
For questions regarding admission requirements please call the House at 604.736.2957.
What safety measures are in place for COVID-19?
We continue to practice COVID-19 safety protocols including wellness checks and enhanced cleaning. From the information we’ve been given from various health authorities about the improving or stabilizing conditions of the pandemic, and in the efforts to serve all families in need, mandatory mask wearing in all common spaces and proof of vaccination for families within RMHBC programs is no longer required. Mandatory COVID-19 vaccination will remain in effect for all staff and volunteers and masks will be available for families who wish to wear them.
As always, we remain dedicated to the health and safety of families and thank our amazing community for helping us continue to support and uplift families during difficult times.
What happens when I arrive at the house?
You’ll be greeted by a team member at our front desk. From there, one of our Family Services team will check you in and provide a tour of the house. When you book your stay, we will be in touch to arrange a check-in time that works for you.
What do I need to bring to RMH BC?
Please bring food, clothing and toiletries. Bedding, sheets, pillows, blankets and towels are provided. Our shared kitchens are equipped with cooking equipment and some shared goods. Specific equipment such as cribs, cots or strollers are available to use during your stay. When booking your stay, please let us know any specific equipment you’ll need.
How much does it cost to stay at RMH BC?
Families are charged a nominal fee of $12 per night. No family is ever turned away due to inability to pay. There are several funding options available. Call us for further details.
Who can stay at RMH BC?
Parents or legal guardians of a child under the age of 19 receiving medical care for a serious illness at BC Children’s Hospital, BC Women’s Hospital, Sunnyhill Health Centre, or another local medical facility.
- Must live a minimum distance of 50 km outside of Greater Vancouver
- Siblings and family members are welcome to accompany the parents or guardians of the ill child and can stay in the one bedroom allotted per family.
- Supervision of all children under the age of 19 years is required at all times.
- Important Note: Anyone suffering from, or who has recently been exposed to, a communicable illness, including a cold or the flu, cannot be admitted. This is in order to minimize the risk to children with weakened immune systems who are staying in the House.
Is there parking available on-site?
There is limited parking available for guest families. Stalls are assigned on a first-come first-served basis. Ronald McDonald House BC and Yukon is on the grounds of BC Children’s Hospital, a 5-minute walk away. Public transit is available on Cambie Street (2 blocks away). There is also free street parking and paid parking on the hospital lot.
How long in advance do I need to book my stay?
You can book up to 4 weeks in advance.
Is the House wheelchair accessible?
Yes. The whole house is wheelchair accessible. A few suites also have roll-in showers, hospital beds and lifts if needed.