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Admin Coordinator

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Ronald McDonald House BC and Yukon cares for families of children whose health needs take them far from home and keeps families together in a home away from home, providing comfort compassion, and a sense of community when they need it most.

Administrative Coordinator

The Administrative Coordinator is responsible for supporting the Finance and Administration teams through verifying and completing payable and receivable transactions, and assisting with general administration for the office, leadership team, and various department projects. This position reports to the People and Culture Manager. Responsibilities include:

Accounts Receivable:

  • Create and issue accommodation invoices for families.
  • Supporting family billing, by tracking and matching purchase orders to guest checkout folios to determine correct third party billee.
  • Applying payments to invoices.
  • Print copies of invoiced paid by third-party agencies for Family Services Department.

Accounts Payable:

  • Verify, code and post vendor invoices to Quickbooks.
  • Match cheques to invoices.

Finance and Admin Support:

  • Assist with coordinating the CEO schedule and meetings.
  • Match receipts to reconcile credit card statements.
  • Distribute daily mail.
  • Manage cheque register to record donations.
  • Counting funds received from third-party donations.
  • Bank deposits, mailing of tax receipts and cheques, and filing.
  • Manage petty cash.

Office Management:

  • Order office supplies and other items needed for House.
  • Manage copier and other office equipment.
  • Schedule couriers and order catering when required.
  • Provide admin support to other departments and projects.

Competencies, Skills and Experience:

  • Aligned with the mission and values of Ronald McDonald House BC and Yukon.
  • Ability to represent the House with a polished, positive and professional demeanor and attitude at all times.
  • A commitment to working cooperatively in a team environment with staff, volunteers, families, donors and the public.
  • Excellent communication skills.
  • Analytic, detail oriented, results focused problem solver.
  • Strong organizational skills and ability to prioritize work and multi-task efficiently.
  • Post-secondary education or two years’ work experience in related field
  • Proficient in MS Office Software and Quickbooks.

If you think you are the right fit for this role, please submit your resume and cover letter to hr@rmhbc.ca.  We thank all applicants for their interest; however, only short-listed candidates will be contacted. The successful candidate is required to undergo a vulnerable sector criminal record check.

 

Family Services Support Manager

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Ronald McDonald House BC and Yukon cares for families of children whose health needs take them far from home and keeps families together in a home away from home, providing comfort compassion, and a sense of community when they need it most.

We are growing and in need of a new team member to support our Family Services team in providing family centered care.

Family Services Support Manager

The Family Services Support Manager supports the Family Services Team in delivering non-clinical, family-centered care, and providing robust supports and services to families staying in the House and Family Room. In addition to supporting families, the Family Services Support Manager will support staff and volunteers with training as needed to complete the circle of care families receive. Responsibilities include:

Family Support

  • Meet with individuals, couples and families to assess support needs.
  • Provide staff consultation for House and or family issues as they arise.
  • Resource and connect families to outside supports as needed.
  • Oversee distribution of Compassionate funds and connect to donors when appropriate.
  • Collaborate with Family Services staff to ensure family needs are well supported.

Program Support

  • Identify a range of program opportunities that will benefit families staying at RMH BC and the Surrey
  • Memorial Family Room.
  • Evaluate family needs and interests to create opportunities that will increase the well- being and enjoyment of parents and children staying in the House and the Family Room.
  • Direct and oversee the Program Coordinator and the facilitation of programs.
  • Steward program volunteers and ensure program contributors are properly documented and appreciated.

Community Development

  • Become familiar with RMHC Global impact research outcomes, and liaise with other Houses to allow RMH to become an example of excellence in programs for families.
  • Identify ongoing program opportunities through networking and other avenues in the community.
  • Build community partnerships and networks that increase supports and resources for families.

Administration

  • Maintain effective records for programs and family support including contact information, evaluations and outcomes.
  • Develop and maintain best practice systems for monitoring and evaluating programs.
  • Other duties as assigned.

Competencies and Skills:

  • Aligned with the mission and values of Ronald McDonald House BC and Yukon.
  • Experience developing and implementing programs and policies.
  • Experience with facilitation and training of volunteers and staff.
  • Collaborative approach to problem solving.
  • Experience leading and overseeing a team.
  • Degree in Psychology, Social Work, Social Sciences or equivalent.
  • 3 to 5+ years of non-profit experience.
  • Proficient in MS Office software.

If you think you are the right fit for this role, please submit your resume and cover letter to hr@rmhbc.ca. We thank all applicants for their interest; however, only short-listed candidates will be contacted. The successful candidate is required to undergo a vulnerable sector criminal record check.

Development Officer

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Since 1983, Ronald McDonald House BC & Yukon has provided a home-away-from-home for out of town families with children who have been diagnosed with life-threatening illnesses and are receiving treatment at BC Children’s Hospital. The House provides a nurturing and supportive environment where families can heal together. In addition, we operate a 2,000 square foot Family Room in Surrey Memorial Hospital, providing families a medical-free space to rest and retreat while steps away from their child.

The second largest House in Canada and the fifth largest in the world, RMH BC will continue to grow to meet the needs of families through the addition of Family Rooms and a focus on expanding our reach throughout the province and territory we serve.

Development Officer

An integral part of the development & communications team, the Development Officer is responsible for supporting the overall fundraising activities of the organization in partnership with the portfolio directors; supporting third party events, signature events and individual giving, in addition to independently stewarding a portfolio of donors.

Key Responsibilities:

  • Support a range of fundraising activities: campaigns, major & individual giving.
  • Support the execution of third party and grassroots fundraising events.
  • Support the execution of RMH’s signature events including gala, golf tournament and others.
  • Work with other RMH team members to bridge event participants to donors
  • Manage gifts –in- kind and be the first point of contact for potential donors by phone and/ or email.
  • Manage the House’s inventory of gift items.
  • Solicit and maintain an inventory of live and silent auction items for all signature events.
  • Working closely with the communications team and our external agency partners to support new fundraising and awareness driving campaigns.
  • Coordinate stewardship and recognition for donors including managing lists, tax receipts and varying forms of relevant collateral.
  • Develop excellent proposals for new initiatives and fundraising activities.
  • Proactively build relationships with community stakeholders to advance the mission and fundraising goals of the organization.
  • Serve as an ambassador for RMHBC in the communities we serve.
  • Conduct House tours to interested individuals and groups.
  • Attend all RMH sponsored events as well as selected other activities conducted for the benefit of RMH (some evening and weekend work will be required).

Job Specific Competencies & Skills

  • Alignment with the mission and values of Ronald McDonald House BC & Yukon.
  • Ability to represent the House with a polished, positive and professional demeanor and attitude at all times.
  • Strong interpersonal and relationship-building skills.
  • Superior computer skills;
    • Working knowledge of fundraising software is an asset (Raiser’s Edge/ Luminate preferred)
    • Developing reports and monitoring donor tracking
    • Microsoft Office
  • Excellent communication skills, oral and written, dealing with a range of stakeholders.
  • Social media savvy and knowledge of platforms and trends.
  • Highly organized and detail-oriented.
  • Candidate must be prepared to work a flexible schedule that will include occasional evenings and weekends. Must have a valid driver’s license and good driving record with access to a car as needed.
  • A commitment to working cooperatively in a team environment with staff, volunteers, families, donors and the public.

Experience and Educational Requirements

  • Minimum two years’ development experience
  • University degree or college diploma in a related field.
  • A commitment to established professional standards.

If you think you are the right fit for this role, please submit your resume and cover letter to hr@rmhbc.ca. We thank all applicants for their interest; however, only short-listed candidates will be contacted. The successful candidate is required to undergo a vulnerable sector criminal record check.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.