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We’re Hiring!

Volunteer Manager

Since 1983, Ronald McDonald House BC & Yukon has provided a home-away-from-home for out of town families with children who have been diagnosed with life-threatening illnesses and are receiving treatment at BC Children’s Hospital. The House provides a nurturing and supportive environment where families can heal together. In addition, we operate a 2,000 square foot Family Room in Surrey Memorial Hospital, providing families a medical-free space to rest and retreat while steps away from their child.

The second largest House in Canada and the fifth largest in the world, RMH BC will continue to grow to meet the needs of families in BC and the Yukon through the addition of Family Rooms and a focus on expanding our reach throughout the communities we serve.

Volunteer Manager

Department: Family Services
Reports to: Senior Director, Family Services

We are searching for a candidate who will lead our Volunteer team and work with our Family Services and Development teams to “Friendraise”. Volunteers are the heart of our programs and key to ensuring our families have a positive experience while staying with us.
Reporting to the Senior Director, Family Services, the Volunteer Manager is a key leader that will work collaboratively with the RMH BC team and is instrumental to the success of the volunteer program.

This role will support the mission of RMHBC by:

  • Manage the recruitment, selection, assignment, training, engagement and retention of a robust team of volunteers in our Vancouver House and Family Room at Surrey Memorial Hospital.
  • Support staff in working with, engaging and supporting all volunteer activities.
  • Liaise with Family Services and other team members to ensure ongoing satisfaction and engagement of volunteers.
  • Steward our volunteer teams to improve retention and engagement.
  • Develop a “Friendraising” campaign that will continuously meet the needs of the RMHBC.
  • Develop ongoing and continuous quality improvements.
  • Maintain accurate record keeping within the volunteer management database.

Job Specific Competencies and Skills

  • Alignment with the mission and values of Ronald McDonald House BC and Yukon.
  • Ability to represent the House with a polished, positive and professional demeanor and attitude at all times.
  • Demonstrated commitment to long-term relationship building and stewardship with volunteers.
  • A commitment to working cooperatively in a team environment with staff, volunteers, families, donors and the public.
  • Demonstrated experience in managing volunteer programs.
  • Excellent written and oral communication skills.
  • Compassion, warmth and flexibility.
  • Advanced administrative skills and experience in various programs including, MS Office Suite, social media apps, and Better Impact software.
  • Proven experience multi-tasking in a deadline driven environment.
  • Ability to work independently and with minimal supervision and function as a team player.
  • Ability to work a flexible schedule, including some evenings and weekends.

Experience and Educational Requirements

  • Diploma or degree in Volunteer Management, Human Resources, Event Management, Community Development or Adult Education.
  • Minimum 3 to 5 years of non-profit experience.
  • Experience and understanding of Better Impact software

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The successful candidate will be required to complete a Criminal Record Check. Please submit your resume and cover letter to hr@rmhbc.ca. We thank all applicants for their interest; however, only short-listed candidates will be contacted.

For more information about Ronald McDonald House BC and Yukon, please visit www.rmhbc.ca.

Director of Signature Events

Since 1983, Ronald McDonald House BC & Yukon has provided a home-away-from-home for out of town families with children who have been diagnosed with life-threatening illnesses and are receiving treatment at BC Children’s Hospital. The House provides a nurturing and supportive environment where families can heal together. In addition, we operate a 2,000 square foot Family Room in Surrey Memorial Hospital, providing families a medical-free space to rest and retreat while steps away from their child.

The second largest House in Canada and the fifth largest in the world, RMH BC will continue to grow to meet the needs of families in BC and the Yukon through the addition of Family Rooms and a focus on expanding our reach throughout the communities we serve.

Director of Signature Events

Department: Communications and Development
Reports to: VP External Relations & Development

The Director of Signature Events is instrumental to the success of the House and contributes by creating memorable, unique and engaging events in support of the House. This key leader will work collaboratively within the RMH BC team including Finance, Family Services, and national and regional colleagues.

This role will support the mission of RMH BC by:

  • Flawlessly planning and executing the organization’s signature events including the Gala, golf tournaments and donor recognition event, meeting fundraising goals and delighting attendees. Also planning the House’s annual donor recognition event
  • Appropriately stewarding all existing sponsors and national partners alongside the Director, Corporate Sponsorship & Partnerships.
  • Evaluating event performance relating to revenue and participation levels and making recommendations for continuous improvement.
  • Investigating and imagining new opportunities for events within BC & the Yukon.
  • Leading and collaborating with volunteers whether on committees, in the House or at our numerous events.
  • Helping to craft and execute appropriate and timely donor recognition plans. Works with the broader Development & Communications team to transition donors between fundraising and stewardship activities.
  • Integrating technology into all processes and developing tracking systems, creating increased efficiency and accuracy.
  • Speaking as a representative of the House at various community events and engagements as required.
  • Lending his/ her skills and expertise to community based events when required.

Job Specific Competencies and Skills

  • Alignment with the mission and values of Ronald McDonald House BC.
  • Ability to represent the House with a polished, positive and professional demeanor and attitude at all times.
  • Demonstrated experience in producing best in class events.
  • A knack for sourcing items and curating compelling live and silent auctions.
  • Demonstrated ability to set and exceed fundraising goals.
  • Demonstrated budget planning and financial management experience.
  • Ninja – like attention to detail.
  • Excellent written and oral communications skills.
  • Calm under pressure, able to multi-task in a deadline driven environment.
  • Demonstrated commitment to long-term relationship building with donors and volunteers.
  • Proficient in the following computer applications: CVENT, Raiser’s Edge, MS Office Suite, Auction Tracker, Givergy.
  • Ability to work independently and with minimal supervision and function as a team player.
  • Excellent presentation skills.
  • A commitment to working cooperatively in a team environment with staff, volunteers, families, donors and the public.
  • Access to a vehicle and a valid driver’s license.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Ability to travel: to meetings within BC and to events and conferences within North America.

Experience and Educational Requirements

  • Minimum five years’ event management experience.
  • University degree or college diploma preferred.
  • Strong commitment to established professional standards.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The successful candidate will be required to complete a Criminal Record Check. Please submit your resume and cover letter to hr@rmhbc.ca. We thank all applicants for their interest; however, only short-listed candidates will be contacted.

For more information about Ronald McDonald House BC and Yukon, please visit www.rmhbc.ca.

Family Services Associate

Ronald McDonald House BC and Yukon cares for families of children whose health needs take them far from home and keeps families together in a home away from home, providing comfort, compassion, and a sense of community when they need it most.

In June 2014, Ronald McDonald House BC and Yukon moved from a 13-bedroom house to a new 74,000 sq. ft. house that accommodates 73 families every night. Ronald McDonald House BC and Yukon is growing and we are seeking flexible, customer service oriented people with a compassionate approach to supporting families.

Family Services Associate

This is a casual/on call position with the possibility of more permanent shifts. Coverage needs include shifts from 7:00am-3:00pm, 3:00-11:00pm, and 11:00pm-7:00am.

Responsibilities include:

  • Navigate and direct callers and visitors to the House to ensure welcoming and seamless communication to the caller, families or guests in their request for information.
  • Organize daily administrative operations of the reception and office area including intake of families and working with staff and volunteers.
  • Provide quality, compassionate family centered support to guests staying in the House.
  • Data entry and various correspondence as required.

 

The ideal candidate has:

  • Demonstrated customer service experience, preferably in a hospitality setting.
  • High level of efficiency using Microsoft Office. Experience using a hospitality management system is an asset.
  • Proven experience multi-tasking and juggling a variety of priorities in a complex environment.
  • Candidates must be a minimum of 19 years old, legally able to work in Canada, and submit a clear Criminal Record Check.

 

Please submit your resume along with a cover letter stating why this opportunity is suited to your skills and experience to hr@rmhbc.ca. We thank all applicants for their interest; however, only short-listed candidates will be contacted.

 

For more information on Ronald McDonald House BC and Yukon, please visit www.rmhbc.ca.